Shipping Policy

At Tamrapatram, every copper and brass product is packed with care and shipped securely across India via Delhivery and other trusted logistics partners. This Shipping Policy outlines our delivery timelines, charges, and procedures.

1. Shipping Charges

2. Delivery Timeline

• Order Processing: 1–2 business days after payment confirmation
• Standard Delivery: 4–7 business days after dispatch
• Metro Cities (Delhi NCR, Mumbai, Bangalore, Hyderabad, Chennai, Pune): 2–4 business days
• Tier 2 & Tier 3 Cities: 5–7 business days
• Remote/Rural Areas: 7–10 business days
• Custom Engraved / Corporate Orders: 7–15 business days (manufacturing + shipping)

Business days exclude Sundays and public holidays. Orders placed on Sunday or public holidays are processed the next business day.

3. Your Order Journey

4. Order Tracking

• Once your order is dispatched, you'll receive a tracking ID via email and SMS
• Track your order at delhivery.com or through My Orders on our website
• For WhatsApp tracking updates, save +91 9319627755 and send "TRACK [Order ID]"
• If tracking is not updated for more than 48 hours after dispatch, contact us

5. Corporate & Bulk Orders

• Custom branded/engraved corporate gifts take 7–15 business days for production + shipping
• Bulk orders (50+ units) are dispatched in multiple shipments if required
• Free shipping on bulk orders above ₹25,000
• Dedicated account manager assigned for orders above ₹50,000
• Priority dispatch available for urgent corporate requirements
• GST Invoice provided for all corporate purchases

For corporate shipping enquiries, contact: +91 9319627755 or visit our Corporate Gifting page.

6. International Orders

We ship our handcrafted copper and brass products to select international destinations. For international orders:

• Contact us at +91 9319627755 or exports@tamrapatram.com for a shipping quote
• Delivery takes approximately 10–20 business days
• All import duties, customs taxes, and applicable fees are the responsibility of the buyer
• International orders are shipped via DHL, FedEx, or India Post EMS
• Products are packed in compliance with international shipping regulations for copper/brass items

7. Packaging

Our packaging is designed to protect your products and reflect the premium Tamrapatram brand:

• All copper and brass items wrapped in protective foam and bubble wrap
• Placed in a sturdy corrugated box with copper brand tape
• Gift sets come in a premium magnetic-closure gift box
• Custom corporate packaging with your brand logo available (lead time: 5–7 days extra)
• We use eco-friendly packaging materials wherever possible

8. Failed Delivery

• Courier partners attempt delivery up to 3 times
• After 3 failed attempts, the package is held at the local courier hub for 5 days
• If unclaimed, the package is returned to us (RTO — Return to Origin)
• For RTO orders: customer must pay re-shipping charges for re-dispatch
• Ensure your delivery address and phone number are accurate at checkout

Please ensure someone is available to receive the package. COD orders require cash payment at the time of delivery.

9. Damaged or Lost in Transit

In the rare event your order arrives damaged or is lost in transit:

• Damaged parcel: Do not accept if the outer box appears severely damaged. Take a photo and refuse delivery. Contact us immediately.
• Damaged product: Email photos of the damaged item and packaging to support@tamrapatram.com within 24 hours of delivery
• Lost parcel: If tracking shows no movement for 7+ days, contact us — we'll raise a query with the courier
• Verified transit damage or loss: full replacement or refund at our discretion

10. Shipping Support

For any shipping queries, tracking issues, or delivery concerns:

• Phone / WhatsApp: +91 9319627755
• Email: shipping@tamrapatram.com
• Business Hours: Mon–Sat, 9:00 AM – 7:00 PM
• Response Time: Within 24 hours on business days