Privacy Policy

Tamrapatram Metal Craft & Kitchenware Gifting Solutions ("Tamrapatram", "we", "us", or "our") operates tamrapatram.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or place an order with us.

By using our website, you consent to the data practices described in this policy. If you do not agree, please do not use our site.

1. Information We Collect

Personal Information you provide directly:

• Full name, email address, phone number
• Billing and shipping address (including city, state, PIN code)
• Payment information (processed securely via Razorpay/PayU — we do not store card details)
• Order notes, messages, or corporate gifting enquiry details
• Account credentials (if you register on our site)
• Communication records (emails, WhatsApp messages, contact form submissions)

Information collected automatically:

• IP address, browser type, device type, operating system
• Pages visited, time spent, referring URLs
• Cookie data and session information
• Purchase history and product preferences

2. How We Use Your Information

• Order fulfillment — processing, packing, shipping and delivering your order
• Account management — maintaining your account, order history, and saved addresses
• Customer support — responding to queries, complaints, and return requests
• Marketing communications — sending promotional emails and offers (you can opt out anytime)
• Shipping updates — SMS/WhatsApp/email notifications via Delhivery
• Fraud prevention — verifying orders and detecting suspicious activity
• Website improvement — analysing usage patterns to improve user experience
• Legal compliance — maintaining records for GST, tax, and regulatory requirements

3. Information Sharing

We do not sell, rent, or trade your personal information. We share data only with trusted partners required to deliver our services:

• Delhivery — for order shipping and delivery tracking
• Razorpay / PayU — for secure payment processing
• Google Analytics / Meta Pixel — for website analytics and advertising
• WhatsApp Business API — for order and shipping notifications
• Legal authorities — when required by law, court order, or government regulation

All third-party service providers are contractually bound to maintain confidentiality and may not use your information for their own purposes.

4. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for all data transmission
• PCI-DSS compliant payment processing (we never store card details)
• Restricted access to personal data within our organisation
• Regular security audits and updates

Despite these measures, no method of internet transmission is 100% secure. We encourage you to use strong, unique passwords for your account.

5. Cookies Policy

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential cookies — required for the website to function (cart, session, login)
• Analytics cookies — Google Analytics to understand how visitors use our site
• Marketing cookies — Meta Pixel and Google Ads for targeted advertising
• Preference cookies — remember your settings and language preferences

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

6. Your Rights

Under applicable Indian data protection laws and best practices, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Deletion — request deletion of your personal data (subject to legal retention requirements)
• Opt-out — unsubscribe from marketing communications at any time
• Data portability — receive your data in a structured, machine-readable format
• Objection — object to processing of your data for certain purposes

To exercise any of these rights, contact us at privacy@tamrapatram.com or call +91 9319627755.

7. Third Party Links

Our website may contain links to third-party websites (payment gateways, social media, shipping trackers). We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of every website you visit.

8. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Continued use of our website after changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

• Tamrapatram Metal Craft & Kitchenware Gifting Solutions
• 380, Ground Floor, Street No. 3, Nikhil Vihar, Faridabad, 121003, Haryana, India
• Phone: +91 9319627755
• WhatsApp: +91 9319627755
• Email: privacy@tamrapatram.com